# How to Answer Common Shopper Questions with a Store Tour > Some questions come back again and again, like where the size chart is. A short store tour can answer them where shoppers are looking. Here is how to build one. Source: https://ginner-tech.com/blog/answer-common-shopper-questions-with-a-store-tour/ Published: 2026-10-28 [App blog: AHA - Onboarding Tours](https://ginner-tech.com/blog/?topic=app-blog-aha-onboarding-tours) 28 October 2026 · Luke Tran · 4 min read Some questions come back again and again: where is the size chart, how long does shipping take, where do I start, where are the collections. You probably answer them somewhere on your store already, but shoppers do not always find it. A short guided tour can point at the answer on the page where the question comes up. This guide shows how to build one with AHA – Onboarding Tours, including a version that starts when a shopper clicks a help button. The app has one plan, with a 7-day free trial. The current price is on its App Store listing. (Inside the app it may appear as Interactive Product Tours.) ## Part 1: How to set it up ### Step 1: Make sure the app embed is on On first install, the **Onboarding** page walks you through it: pick your theme under **Where would you like to install it?**, click **Start setup**, click **Enable app embed**, click **Save** in the theme editor, then click **Finish** in the app. The tour will not run on your storefront without the embed. ### Step 2: Decide which question and which page Pick one question and the page where shoppers have it, such as size questions on product pages or shipping questions near the shipping note. Keep one tour for one question. ### Step 3: Create the tour On the Dashboard, click **Add Tour**. - **Title**: an internal name, such as “Size chart help”. Shoppers never see it. - **Target URL**: the page where the tour runs. For all product pages, use a wildcard such as `https://yourstore.com/products/*`. An exact address runs only on that page, and not when the address has a query string. ![The AHA Add Tour form with Title Size help tour, a Target URL ending in products/\* and Trigger set to Once per customer](https://ginner-tech.com/assets/aha-add-tour-size-help_LFkUi.webp) The tour form with a product wildcard in the Target URL, so the tour runs on every product page. ### Step 4: Choose how it starts Under **Trigger**, pick one: - **Once per customer** starts the tour automatically, then does not repeat it once it has been closed or finished. Choose **Current session** to hold it back for that visit, or **Define days** to show it again after a number of days. - **Pick an element** starts the tour only when a shopper clicks something you choose, such as a “Need help?” button. Click **Look up element**, then click the button on your store. - **Always show** runs on every page load. Use it only while you test. - **Install manually** lets you place the tour yourself. Fill in the Title and Target URL first, then choose it. The app saves the tour and gives you a snippet to paste into your theme, for example in a Custom Liquid section. After you choose Install manually, do not click Save again. Go back to the Dashboard, reopen the tour, and copy the snippet from there. The button for **Pick an element** has to exist on your page already, because the app does not add one for you. ### Step 5: Add steps that point at the answer In the **Flow** section, click **+** to add a step, then the pencil to edit it. 1. Click **Look up element** and click the size chart link, the shipping note or the menu on your store. 2. Write a short **Title** and content that answers the question in a sentence or two. 3. Set **Position** (there are 12) so the popup does not cover the thing it points at. 4. Click **Save** in the modal. If your Target URL is a wildcard, temporarily switch it to a real product page while you pick elements, then change it back before you save. ![The AHA Edit step 1 modal with Element selector set to #size-chart-link, the title Not sure about your size?, the content Open the size chart to find your fit before you add to cart, and Position set to Right](https://ginner-tech.com/assets/aha-step-editor-size-chart_Z1XwtNi.webp) A step pointing at a Size chart link: the Element selector is filled in, with a title, short content and Position set to Right. ### Step 6: Save once and test Click the page-level **Save** once and go back to the Dashboard. Open the tour again, then click **View on your store**. Do not keep saving a new tour, because each extra save can create another copy. Save once, return to the Dashboard and reopen the tour to edit it. If your Target URL has a `*`, View on your store opens that literal address. Open a real product page in a private window instead. ## Part 2: What shoppers see - **With Once per customer:** the page dims, a popup points at the size chart (or your chosen item) and the page scrolls smoothly to it. - **With Pick an element:** nothing happens until the shopper clicks your button. Then the same dimmed page and popup appear. - **With Install manually:** the tour appears only on the page where you pasted the snippet, and the snippet’s code decides when it starts. - **With Always show:** it runs on every load of the matching page, even after the shopper has finished it. - **Moving through:** every step has Next and Back, and a close icon (x) so the shopper can leave at any time. The last Next finishes the tour. - **A step with no element:** if a step has no Element selector, its popup appears in the middle of the screen. - **No repeat:** a closed or finished tour does not return in that session, or for the number of days you set. This is stored in the shopper’s browser, so AHA cannot target returning visitors. ![A product page dimmed behind a Not sure about your size? popup with an arrow pointing at a highlighted Size chart link next to the product options](https://ginner-tech.com/assets/aha-live-tour-size-chart-popup_Z1US0IC.webp) On the live product page the page is dimmed and the popup points at the highlighted Size chart link. Last checked: October 2026 AHA – Onboarding Tours: [https://apps.shopify.com/interactive-product-tours](https://apps.shopify.com/interactive-product-tours) **Tags** - AHA Onboarding Tours - Shopify - Store tours Luke Tran Founder and senior full-stack developer Luke has worked with Shopify and WordPress for more than 12 years and runs five apps on the Shopify App Store. [More about us](https://ginner-tech.com/about/) **More posts** [Previous post How to Build Your First Store Tour with AHA – Onboarding Tours](https://ginner-tech.com/blog/build-your-first-store-tour-with-aha/) [Next post How to Launch a New Collection with a 4-Step Store Tour](https://ginner-tech.com/blog/launch-a-new-collection-with-a-4-step-store-tour/) ## Keep reading [All insights](https://ginner-tech.com/blog/) - App blog: AHA - Onboarding Tours **[How to Launch a New Collection with a 4-Step Store Tour](https://ginner-tech.com/blog/launch-a-new-collection-with-a-4-step-store-tour/)** A new collection usually gets a banner and an email. A four-step store tour walks shoppers across the collection page and points at what matters. Here is how to build it. 28 October 2026 · 4 min read - App blog: AHA - Onboarding Tours **[How to Build Your First Store Tour with AHA – Onboarding Tours](https://ginner-tech.com/blog/build-your-first-store-tour-with-aha/)** A store tour is a short guided walk across one page. Here is how to build your first one with AHA – Onboarding Tours, step by step. 28 October 2026 · 5 min read - App blog: Most Viewed Products **[How to Add a Most Viewed Products Row to Your Shopify Homepage](https://ginner-tech.com/blog/add-most-viewed-products-row-homepage/)** A hero banner says who you are. A row of your most viewed products points a new visitor at something worth opening, and it updates itself. Here is how to add it to your homepage. 28 October 2026 · 4 min read ## Tell us what you are building Tell us about your project in a short message. [Start a project](https://ginner-tech.com/contact/) [Email us](mailto:lucdkny@gmail.com)